Return and Refund Policy

Thank you for shopping at Precision Diamond Machinery PTY LTD! We truly value your business and strive to ensure that you have a great experience whenever you purchase from us.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our comprehensive Return and Refund Policy to understand your rights and options.

The terms outlined below apply to all products that you purchased from us. We aim to make the return process as clear and straightforward as possible to enhance your shopping experience.

Interpretation and Definitions

Interpretation

The terminology used in this policy, where the initial letter is capitalized, is defined within this section. Definitions apply regardless of singular or plural form.

Definitions

For the purpose of this Return and Refund Policy, the following definitions apply:

  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Precision Diamond Machinery PTY LTD, located at 4/3 Dursley Road, Yennora, 2161, NSW, Australia.
  • Goods refer to the items offered for sale on our Service.
  • Orders mean a request by you to purchase Goods from Us.
  • Service refers to the website that hosts our products.
  • Website refers to the online platform for Precision Diamond Machinery PTY LTD, which can be accessed from https://pdmach.com.au.
  • You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your Order for any reason within 7 days of receiving your Goods. This is in accordance with consumer rights.

The deadline for cancelling an Order is 7 days from the date you received the Goods or from the date a third party you appointed (who is not the carrier) takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision through a clear statement. You can do so by:

We will process your reimbursement no later than 14 days from the day we receive the returned Goods. The refund will be made using the same payment method used for the original Order, subject to a cancellation fee of 25% for change of mind or cancellation.

Conditions for Returns

To be eligible for a return, the Goods must meet the following conditions:

  • The Goods were purchased within the last 7 days.
  • The Goods are in their original packaging.
  • The product is unused and undamaged.
  • The product must be accompanied by the receipt or proof of purchase.

Additionally, the following Goods cannot be returned:

  • The supply of Goods made to your specifications or that are clearly personalized.
  • The supply of Goods that, by their nature, deteriorate rapidly or where the date of expiry has passed.
  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
  • The supply of Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns for any merchandise that does not meet the conditions outlined above, at our sole discretion.

Please note that only regular priced Goods may be refunded. Unfortunately, Goods that were on sale are not eligible for a refund.

Returning Goods

You bear the responsibility for the cost and risk of returning the Goods to us, and it’s important that you send the Goods to the following address:

33/33 Elizabeth st. Wetherill Park, NSW, 2164, Australia

We cannot be held responsible for Goods that are damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service for returns. Refunds will only be issued upon receiving the actual Goods or proof of delivery.

Contact Us

If you have any questions regarding our Return and Refund Policy, please don’t hesitate to reach out to us:

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